Bumbal helps with challenges in the garden (furniture) industry

For many, the garden is a great place to enjoy your own surroundings. Comfortable seating, nice decoration and atmospheric lighting are very welcome to create the right atmosphere. Nowadays, many products for the garden are ordered online and delivered to your home.

The challenges of transport planning and delivery

But did you know that this also brings many challenges? Think for example of:

• organizing delivery appointments with the customer, customers are difficult to reach and it is often complicated to make a good match between the customer’s preference and what is efficient in your planning;
• keeping customers well informed, calling or emailing customers to ask when the garden furniture, plants, tiles, canopies or fence panels will be delivered, these calls often go to sales or customer service who then have to inform the planning, all in all quite a lot of hassle;
• last-minute adjustments in the planning, it often takes a lot of effort to process these properly, sometimes you have to change your entire planning again to get everything to fit;
• central – joint insight into the planning is lacking, agreements that sales or customer service make with customers are not always checked in advance with the planning, this means there is a chance that agreements are made that you cannot keep or that result in inefficient routes and therefore unnecessary costs;
• working with paper is actually outdated, increases the chance of errors and has a negative impact on the environment.

Advanced and smart planning software

Bumbal transport software offers a suitable solution for these types of challenges. The heart of our solution is easy-to-use advanced planning software. With this, the planner can create the most efficient planning in no time, even last-minute changes are processed in real time. Bumbal also offers central and digital insight for sales personnel or customer service employees without having to look at the planning themselves or adjust things in the planning.

Track & trace option from Bumbal

Via the employee portal, they can request the available options in the current planning via the Bumbal appointment solution. Bumbal calculates these available options in advance in the current planning, taking into account all set rules, driving time and stop time. The sales or customer service employee then sees these options. You can also request the track & trace status directly via the employee portal. Of course, the planner has the track and trace status of all routes and stops that are on the way as well as the digital file of the handling of the stops that the driver registers via the integrated driver APP.

Make online customer appointments via smart planning software

You can also choose to let customers make a delivery appointment themselves within the current planning via the appointment solution. Whichever option the customer chooses, it always fits efficiently into your planning. After all, Bumbal has already calculated the options that are offered in advance. Finally, via Bumbal you also have the option to give the customer (automatically) track & trace updates and, if desired, a digital delivery slip after delivery.

All in all, Bumbal takes a lot of hassle off the hands of planner, sales personnel, driver and customer! For more information, take a look at our website: https://www.bumbal.eu/tuinbranche-en-bezorging/ or the customer story of Timmermans Tuinmeubels. Would you like to know more about Bumbal’s transport and planning software? And how Bumbal makes delivery of products in and around the garden a lot easier? Contact Bas Holland – bas@bumbal.eu for additional (online) explanation or a no-obligation online demo or call 013-2201600. Or fill in the contact form via www.bumbal.eu/contact.